The Smart 1 Suite would include a centralized conversation tool where you can receive and respond to messages from various channels such as voice calls, SMS, emails, social media direct messages, WhatsApp, and Google My Business. This would effectively consolidate all communications in one place.
Conversation Inbox with Automation
The suite would provide an inbox for managing conversations and distinguishing between read and unread messages. Additionally, it would offer automation capabilities, like setting triggers based on specific customer responses to streamline the communication process.
Bulk Actions for Management
The conversation tool would allow for bulk actions, enabling you to handle multiple messages at once, such as deleting, starring, and marking as read or unread, thereby improving efficiency in managing communications.
Filter and Sorting Options
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Workflow Automation
The tool would include intuitive filtering and sorting options to easily navigate through messages, helping to prioritize recent communications or revisit older, unresolved queries.
2-Way SMS Marketing
Smart 1 Suite would offer 2-way SMS marketing tools, allowing personalized and automated text messages, incorporating features like missed call text back and customizable responses.
